In your order confirmation there is a link to a page where you can see your order status. When your order has been sent, you can also see your parcel ID and track your shipment via the selected carrier´s website. 

Orders placed between 29/11-2024 and 1/1-2025 have an extended return policy valid until 15/1-2025.Membership orders placed in the same period have an extended return policy valid until 1/4-2025.

Our premiumbrands are listed below and can not be combined with our dicount codes:

Amouage

Atelier des ors

Authentic Beauty Concept

Balmain
Clive Christian
Creed

Davines
Hermès

Initio

La Bruket

Memo Paris

Nishane

Oribe

Parfums de Marly 

Roja Parfums

Sensai

Sisley

Sol de Janeiro

The every

The ordinary
Xerjoff

You collect points on every purchase and will receive exclusive member offers.

It is totally free.

You receive one (1) point for every krona spent, so 300 kr is 300 points and when you have achieved 1000 points you will get a voucher worth 25kr.

In your order confirmation there is a link to a page where you can see your order status. When your order has been sent, you can also see your parcel ID and track your shipment via the selected carrier's website.

We are constantly working to deliver ordered products as soon as possible. Therefore, all orders go directly to our warehouse for packing. If you want to stop or change something in your order, it is important to email us at kundtjanst@parfym.se as soon as possible. Feel free to put CHANGE or CANCEL in the subject line of your email and we promise to do the best we can. When you wish to make a change in your order, we cannot guarantee that the previous delivery time will be kept.

If you regret your purchase or wish to exchange a received item, we refer to our return policy.

When you complete your order on our website, an order confirmation will be sent to your email. Didn't get it? Look in the trash, sometimes they end up there.

Via our payment partner Qliro we offer:

Invoice 14 days
Qliro- Buy now pay later
Account and installment payment
Card payment
Direct payment with Trustly

After an order has been sent, you can unfortunately not change the payment method. 

Your invoice is always sent by e-mail to the e-mailadress provided at the time of ordering. If you did not receive the invoice you can contact our payment partner Qliro on 020-0430 030 or kundservice@qliro.com

We always offer a free shipping option on orders over 499kr. If box delivery is offered, it is your postal code that will determine the availability between the different operators. 

At checkout you can choose between following shipping companies. Current prices for the various shipping options as well as estimated delivery dates are shown at checkout before you complete your order.

Postnord MyPack

If you choose the shipping method MyPack, the package is sent to an agent and proof of identification is required when collecting the package. Preliminary delivery time is 1-2 working days and you will receive a tracking number from us once the order has been shipped. With the tracking number, you can track the package on Postnord's website or in Postnord's app. You will also receive an SMS notification from Postnord when the package has been delivered to your chosen representative.

Postal code Home delivery

If you choose the shipping method Postnord Brevlåda1st class Commodity letter delivers packages to your mailbox. If the package does not fit in the mailbox, it will be left at your door instead. When choosing this shipping method, you yourself are responsible for the shipment from the moment Postnord has delivered and registered the delivery. Preliminary delivery time is 1-2 working days

Instabox

Instabox delivers parcels to a parcel machine and identification via BankID may be required in order to retrieve the parcel. This is because the delivery method is contactless and is not checked with identification at the agent. Preliminary delivery time is 1-2 working days can already be seen at checkout, when you choose which parcel machine you want the order delivered to. You will then receive an SMS from Instabox when the order has been sent from us, where you can follow the status of the delivery. Note that your zip code determines whether you can choose this shipping option.

Instabox Home

Instabox Home delivers packages to your home address and identification via BankID may be required to complete the delivery. Preliminary delivery time can already be seen at checkout, when you choose which address you want the order delivered to. You will then receive an SMS from Instabox when the order has been sent from us, where you can follow the status of the delivery, choose whether it is OK to leave outside the door and add any information necessary for delivery. Note that your zip code determines whether you can choose this shipping option.

Budbee Home

If you wish to have your goods delivered directly to your door, you can choose a delivery with Budbee. You will then receive a tracking link via SMS from Budbee when the package has been sent from us. Via the link, you can follow the shipment and see the time for delivery. Via the link, you can also choose if you want the package to be left outside your door or if you want the driver to ring on delivery. Note that your zip code determines whether you can choose this shipping option. In Budbee's app, you can choose to change the delivery method if you prefer to receive your delivery via Budbee Box instead.

Budbee Box

If you choose the Budbee Box delivery method, the package will be delivered to your selected Budbee parcel machine within 1-2 working days. You will receive a message from Budbee with a preliminary delivery time for the package once they have received and scanned the package on their terminal. Another message is sent (via SMS or via the app) when the package has been delivered to the box and is available for collection. 100% fossil-free delivery option. In Budbee's app, you can choose to change the delivery method if you prefer to receive your delivery at Budbee Home instead.

Earlybird - Early Morning Delivery

If you choose the shipping method Earlybird - Early Morning Delivery, the package is delivered to your mailbox, hung in a bag outside the mailbox or delivered outside the door. If the package does not fit in the mailbox, it will be left at your door instead. ATTENTION! Earlybird does not enter plots at night for door-to-door delivery. When choosing this shipping method, you yourself are responsible for the shipment as of when Earlybird has delivered and registered the delivery. Preliminary delivery time is 1-2 working days

In your order confirmation there is a link to a page where you can see your order status. When your order has been sent, you can also see your parcel ID and track your shipment via the selected carrier's website.

When your return is approved by us, it takes approximately 2-4 banking days before the money shows in your account.

Have you regretted your purchase or did you accidentally order the wrong item?

If your goods are unopened / unused and do not have a broken seal, you can use the right of withdrawal which is valid for 14 days from the time you received your order. Send back the items you want to return together with your order number to:

Parfym Sverige AB 

C/O Nowaste Logistics AB T3

Mineralgatan 16

254 64 Helsingborg

If the order number is not included in the return, this can lead to a longer handling time and will add an extra cost of SEK 49 to your payment as it is difficult to register the return correctly.

When exercising the right of withdrawal, you are the buyer for the return shipping. We do not accept returns in cases where the products are opened or used. In these cases, a shipping cost of SEK 39 is added to have the product sent back to you again.

Please contact customer service kundtjanst@parfym.se before you send back an item, regardless of the reason for instructions and the fastest possible handling.  When you file a complain about a shipment, it is important that you save the original packaging and the products packaging. 

The packaging must be photographed and sent to us on request so that we can investigate the matter further.

If you want to complain about a product, you must do so within a reasonable time after you noticed or should have noticed the error by contacting us. The defect must normally be an original defect and not caused by incorrect use / handling of the product.

To report that a product you ordered from us is faulty, please contact us by email at kundtjanst@parfym.se. Do not forget to include information such as order number and product number / product name. Describe the error carefully for the fastest possible handling and indicate if you want a new item or your money back.

In many cases when it comes to handling a complaint, we need to receive the item to examine it. In these cases, you contact us for a return label, which we will pay for. It is your responsibility to pack the product so that it arrives in an unchanged condition. If the complaint is denied, you as a customer are responsible for the shipping cost back to you of SEK 39, which we add to your invoice or chosen payment method.  
 If the complaint is approved, we will contact you via email with a solution for a new product or a refund. 

As soon as we have received a refill of our stock, the product will be available on our website.

Parfym.se is an authorized distributor and distributes over 300 of the most well-known brands in Fragrance, Skin Care, Beauty and Hair Care. If you do not find what you are looking for, contact us and we will look into this.